In brief
An existing software product may suit common requirements. Custom development becomes relevant when essential workflows or integrations are not well supported by the available tools.
Understand the work before comparing screens
List who uses the system, what information they need and where work moves between teams. Include the awkward exceptions as well as the usual process.
Look at the whole fit
Use a real workflow to compare each option:
- Can it support the steps that matter most?
- Can it connect with the systems you already use?
- Who will manage access, updates and ongoing changes?
Test the biggest uncertainty first
A focused trial or prototype can help you examine the requirement that is hardest to judge. Keep the decision connected to your operation and something your team can review.
